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Privacy policy

When you create an account with us, your information is stored with OpenCart that powers our website. OpenCart implements very rigid procedures to safeguard all personal information and they will never share your personal information with third parties without your consent. At Firstendurance.ae, we never share information with third parties.

Your account information is only used to provide you with better service on our website. It is never distributed or shared by firstendurance.ae.

Any credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet certain requirements and standards. Customers are therefore encouraged to frequently visit these sections in order to stay up to date with the conditions of the website. Modifications will be effective on the day they are posted.

Some advertisements on firstenduracne.ae are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Contact — After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@firstendurance.ae or by mail using the details provided below: GLAMORFIT FZ LLC, FOAM0042 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@firstendurance.ae.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@firstendurance.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@firstendurance.ae

Shipping policy

Order processing times
Our orders are processed within 1-2 business days. During seasonal times like EID and Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order. 

Shipping times
We ship from our warehouses located in the United Arab Emirates (UAE). We currently ship only within UAE.

  • Orders shipping within the UAE will arrive within 3-5 business days.

Shipping costs

  • Orders shipping to an address in the UAE with an order value of AED 100 or less before taxes, have a flat rate of AED 15.
  • All the Orders shipping to an address in the UAE with an order value of AED 101 or more before taxes, have free shipping.

Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced merchandise within 7 days of purchase from retail locations, or within 7 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

  • Items must not be used or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges. 

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at +971 52 7979109 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. You are responsible for paying your own shipping costs.

If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +971 52 7979109. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at sales@firstendurance.ae. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.

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